Services

Click & Collect

Same Day Collection – Bank Transfer Payments

To guarantee collection you have to pay for your currency via Bank Transfer.

Any payments received after 1PM (Euros and Dollars)or after 10AM for all other currencies, will be available for collection on the following day after 1.00pm.

Same Day Collection – Bank Details

Bank Account Details
Lloyds Bank
Account: Covent Garden FX
Sort Code: 30­92­32
Account Number: 01896434

* Please be sure to quote your Surname and Order Number as your reference when you transfer the money. Failure to do so may cause a delay in processing your order.

Collection Rules

If you have pre-paid for your currency, please ensure you carry some form of photographic identification, as well as a proof of address.

In order to obtain the online rate, you must pre-pay via bank transfer.

All currency is subject to availability.

You cannot pre-pay for currency using a debit card.

If you choose to pay by either cash or debit card, you are subject to the board rates in the store which are lower than our online rates. We stock Euros and US Dollars; but for any other currency, you are strongly advised to pre-pay via bank transfer.

Postal

Next Day Delivery Rules

We must receive your money by 2PM in order to fulfil next day delivery. Payments received after 2PM will be processed and dispatched the following day.

Payments received after 2PM on Fridays will be sent out the following Monday.

If you need pristine notes or specific denominations, we reserve the right to process your order the following day in order to fulfil your requests. If we cannot dispatch your money on the same day due to this, we will contact you before dispatching your currency.

All requests are subject to Royal Mail weight restrictions.

We cannot accept debit cards as payment for next day delivery. If paying with a debit card, you must select delivery from the following day.

How do you send the currency?

We use Royal Mail’s next day special delivery service. Your order is guaranteed to reach you by 1PM the next day. Once dispatched, you will receive an e-mail containing a tracking number, allowing you to track and trace your item through the Royal Mail.

What time do they deliver?

Delivery is between 8AM-1PM and will usually be completed by your regular postman.

My parcel has not arrived

If it’s past 1PM and your parcel has not arrived, please check your tracking number to ensure that it is still en route. If not, please contact us.

Please allow yourself one day’s grace in the extremely rare event that Royal Mail do not deliver your currency on time.

Covent Garden FX are bound by Royal Mail terms that if items are delayed, we must allow them ten working days before they will consider a claim for a lost parcel.

London Delivery

What is London Delivery?

We offer a courier service for office addresses across the entire City of London. This service is available for these addresses only.

We accept both bank transfer and debit card for this service.

If you intend to pay via debit card, please allow 24 hours for your payment to clear.

For obscure currencies, we must receive payment by 10AM that same day in order to guarantee same day delivery.

For Euros and US Dollars, we must receive payment by 2PM in order to guarantee same day delivery.

Buy Back

Posting your currency to us?

Complete the Buy Back form to secure your rate. Once completed please send your currency to:

FAO: Archie Huggins

Covent Garden FX

30a Jubilee Market Hall

London

WC2E 8BE

We must receive your currency the day after your order is placed. If we do not, we reserve the right to apply a rate change.

Make sure you provide your bank details either on the order form or have them enclosed with your parcel.

Coming to the shop?

In order to obtain the best rate, you must place your order online as a Buy Back. Quote your order number when you come to the store and we will give you the best rate.

If you don’t place your order online, you will be subject to the board rates which are set first thing in the morning.

If you’re placing your order online, please ensure to bring sufficient photographic identification and a proof of address.

What denominations are not accepted?

We cannot accept 500 Euro notes or any coins.

Compliance

Why do I need to Provide ID?

We require ID so that we can verify your identity.

Sometimes we may find that you’re not listed at the address that you provided on the order form. This could be because you’ve recently moved, married or are living in a newly built premises. In this case, we will ask you to provide photographic ID and a proof of address.

We will also ask for ID when you purchase over a certain amount of currency.

Under HMRC Money Laundering Regulations we are required to keep full records of transactions of £10,000 Sterling and above, together with copies of identification provided.

Below is a list of the ID required at every level of expenditure in a twelve-month period:

  • Under £2500:
    Unless we fail to verify you at your address, we require no further identification.

  • £2,500 to £4999:
    Valid passport or UK driving licence & proof of address dated within the last three months.

  • £5,000 to £8999:
    £5k Large Transaction Form, Valid Passport or UK Driving Licence & Proof of Address dated within the last three months.

  • £9,000 or more:
    £9k Large Transaction Form, Valid Passport or UK Driving Licence and Proof of Address dated within the last three months.

Please note:This is a cumulative amount, so we will ask for ID based on your cumulative spend over the last 12 months.

Where can I send my ID?

Email your ID to enquiries@coventgardenfx.com.