We must receive your money by 2PM in order to fulfil next day delivery. Payments received after 2PM will be processed and dispatched the following day.

Payments received after 2PM on Fridays will be sent out the following Monday.

If you need pristine notes or specific denominations, we reserve the right to process your order the following day in order to fulfil your requests. If we cannot dispatch your money on the same day due to this, we will contact you before dispatching your currency.

All requests are subject to Royal Mail weight restrictions.

We cannot accept debit cards as payment for next day delivery. If paying with a debit card, you must select delivery from the following day.

We use Royal Mail’s next day special delivery service. Your order is guaranteed to reach you by 1PM the next day. Once dispatched, you will receive an e-mail containing a tracking number, allowing you to track and trace your item through the Royal Mail.

Delivery is between 8AM-1PM and will usually be completed by your regular postman.

If it’s past 1PM and your parcel has not arrived, please check your tracking number to ensure that it is still en route. If not, please contact us.

Please allow yourself one day’s grace in the extremely rare event that Royal Mail do not deliver your currency on time.

Covent Garden FX are bound by Royal Mail terms that if items are delayed, we must allow them ten working days before they will consider a claim for a lost parcel.

At Covent Garden FX, we do our best to give a general mix. If you have a specific, essential requests; for example, notes dated after a specific year, or a large quantity of small denominations then this will come at a premium charge.

This charge is £15. The charge covers the additional costs to purchase your notes directly from wholesale and is just a small contribution to the additional Royal Mail charge for sending multiple parcels, as we are weight restricted by Royal Mail. We aim to be entirely transparent with our customers, and for us to be able to offer the best most competitive rates, we can't accommodate requests unless the premium is paid. This allows us to keep our best rates, and postage costs low.

Rising prices have hit all industries, and we are not immune to this. If you have any more questions about this service, then please contact our customer services team via email.

We offer a courier service for office addresses across the entire City of London. This service is available for these addresses only.

We accept both bank transfer and debit card for this service.

If you intend to pay via debit card, please allow 24 hours for your payment to clear.

For obscure currencies, we must receive payment by 10AM that same day in order to guarantee same day delivery.

For Euros and US Dollars, we must receive payment by 2PM in order to guarantee same day delivery.

Complete the Buy Back form to secure your rate. Once completed please send your currency to:

FAO: Mark Taylor

Covent Garden FX

30a Jubilee Market Hall

London

WC2E 8BE

We must receive your currency the day after your order is placed. If we do not, we reserve the right to apply a rate change.

Make sure you provide your bank details either on the order form or have them enclosed with your parcel.

In order to obtain the best rate, you must place your order online as a Buy Back. Quote your order number when you come to the store and we will give you the best rate.

If you don’t place your order online, you will be subject to the board rates which are set first thing in the morning.

If you’re placing your order online, please ensure to bring sufficient photographic identification and a proof of address.

We cannot accept 500 Euro notes or any coins.

We require ID so that we can verify your identity.

Sometimes we may find that you’re not listed at the address that you provided on the order form. This could be because you’ve recently moved, married or are living in a newly built premises. In this case, we will ask you to provide photographic ID and a proof of address.

We will also ask for ID when you purchase over a certain amount of currency.

Under HMRC Money Laundering Regulations we are required to keep full records of transactions of £10,000 Sterling and above, together with copies of identification provided.

Below is a list of the ID required at every level of expenditure in a twelve-month period:

• Under £2500:
  Unless we fail to verify you at your address, we require no further identification.
  
  
• £2,500 to £4999:
  Valid passport or UK driving licence & proof of address dated within the last three months.
  
  
• £5,000 to £8999:
  £5k Large Transaction Form, Valid Passport or UK Driving Licence & Proof of Address dated within the last three months.
  
  
• £9,000 or more:
  £9k Large Transaction Form, Valid Passport or UK Driving Licence and Proof of Address dated within the last three months, Source of funds (proof of where you obtained your funds).

Please note:This is a cumulative amount, so we will ask for ID based on your cumulative spend over the last 12 months.

Email your ID to [email protected].