We are required by HMRC Anti-Money Laundering Regulations to verify the identity of our customers as part of our commitment to prevent fraud, protect your funds, and comply with legal obligations. Providing valid identification and proof of address helps us confirm your identity and ensure the security of your transactions.
This verification may be necessary for a variety of reasons including the payment method used, delivery options chosen, or regulatory requirements.
Identification may be requested at different stages of your transaction, typically after payment has been received or before releasing funds. Any requests will be sent via email from [email protected].
We conduct these checks through secure, third-party systems to protect your personal information. Please note, these are not credit checks and will not affect your credit rating.
In addition to verifying your identity, we may ask for further information and documentation to demonstrate the source of your funds. This is part of our responsibility under HMRC regulations to monitor transactions and prevent money laundering. If this applies to your transaction, we will provide clear instructions on what documentation is required.
To verify your identity, we may request one or more forms of identification and/or proof of address. Accepted documents include:
Please send all requested documents and any completed forms to:
Make sure to include your order number and full name in your email to help us process your documents quickly.
If you have any questions or need assistance, feel free to contact us at 0207 240 9921.