• Next Day Delivery *(Payment cleared by 2pm for Next Day)
• Pay by Bank Transfer (Faster Payment Service only).
• Safe secured insured Royal Mail Special Delivery.
• Free Delivery for all orders over £1000

Step 1 - Order Payment

• Fill out the online information with currency amount and your home address and complete the form.
• Standard Delivery is £6 or free if the parcel is over £1000. We can only send a maximum of £7500 per day per person.
• Expect an email confirmation from us within minutes(BT/Hotmail mail accounts please check spam).
• If you ask for a delivery on a Monday please note these orders are sent out on the last Special Delivery service on Friday and your order (if it is a home address) may arrive on the Saturday.Call us if you would like us to change the day. Work address will arrive on the Monday.
• Any enquiries please email [email protected]
• Make a note of our Bank Account details before leaving this screen:

Account Name: Covent Garden FX Limited.
Sort Code: 30-65-41
Account Number: 47816368
Bank: Lloyds Bank

Please be sure to quote your Surname and Order Number. Failure to do so means we can't process the order.

Rate provided on your order is for indication only. To get the rate you have been given you need to pay for your currency today. If payment is received the following day or any other day after we will alter your rate.

It takes around two hours for a faster payment bank transfer. (Please click here to see if your bank offers this).

Step 2 - Compliance Identification Check

We will email you when we have received your payment then we complete our compliance checks to verify your identity against the payment we have received and request ID if required under the Anti Money Laundering Regulations (below for rules).

If you require delivery to an office address we will email you after you have paid the order for your ID (please see our ID requirements for more).

Step 3 - Dispatch

Once dispatched we email you the Royal Mail tracking number by 6pm on day of dispatch so you can keep an eye on it the whole way through the delivery system. Delivery is by Royal Mail next day delivery and is under their terms once dispatched. See Royal Mail website for further details.

Delivery will be made following day between 8am-1pm. The parcel will turn up with your normal postman and have to be signed for.

Royal Mail Next day Guaranteed is an excellent and reliable service. For peace of mind allow yourself 1 days grace in the event of a delay but these are extremely rare.Covent Garden FX is bound by Royal Mail Terms if items are delayed.

Working days are Monday to Friday. Exceptions apply on Bank Holidays.

Next Day Delivery Rules

1. Payment received (Cleared in bank) by 2pm for next day delivery.
2. Payments received after 2pm will be sent out the following day.
3. Payments received (Cleared in bank) after 2pm Fridays will be sent out the following Monday.
4. Royal Mail Special Delivery Terms and Conditions Apply
5. Orders requesting specific denominations or pristine notes will be sent out following day.
6. By Proceeding past this page you agree to our Postage Policy.

ID Requirements

Our process will automatically generate email requesting 2 forms of identification when:

• ID is required for all orders over £2500 Including Linked Transactions over 12 month period.
• ID is required Unable verify customer, if we cannot link customer to address.
• ID is required for CLICK AND COLLECT regardless of the amount.
• ID is required for LONDON DELIVERIES regardless of the amount.
• ID is required for BUY BACK regardless of the amount.
• ID is required for DEBIT CARD regardless of the amount.
• ID is required to obtain a REFUND.

We will not release any currency or pay a customer without compliance in place.

Under HMRC Money Laundering Regulations we are required to keep full records of transactions of £10,000 Sterling and above, together with copies of identification provided.

Below is a list of the exact requirements needed according to the amount being spent:

Please note: This is an accumulative amount so if you have changed with us before and are going to go over these amounts for the year (12 months of transactions) then you will also need to provide the following forms of identification.

• £2,500 or more:
  Valid Passport or Valid Driving Licence, Proof of Address dated within the Last Three Months.
  
  
• £5,000 or more:
  £5k Large Transaction Form, Valid Passport or Valid Driving Licence, Proof of Address dated Within The Last Three Months.
  
  
• £9,000 or more:
  £9k Large Transaction Form, Valid Passport or Valid Driving Licence, Proof of Address dated Within The Last Three Months and Source of Funds.

Please review our ID Requirements.

Denomination and New Notes Requests

Orders requesting specific denominations or pristine notes will be sent out following day. We will do our best to obtain the notes you requested but can not Guarantee your requirements will be met. If we can not meet your requirements we will contact you before dispatching your currency.

We reserve the right to apply addition £6.00 charge to cover the cost of any additional weight charges applied by Royal Mail.

Many Thanks and we are always here to help by phone or email. Don't hesitate to get in touch if you need to.

Any enquiries please email [email protected]